Experience & Design

Service Design Agencies

Match with an agency specialising in service design. They’ll provide insights on how you can improve your existing customer journey; from people and processes, all the way through to your products and partners. Procure once via StudioSpace and get hassle-free access to the best agencies that specialise in Service Design

No subscription fees. No lock-in contracts.

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Benefits for Your Brand

  • Speed
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Three competitive proposals from your shortlist in five days – with project kick-off straight away through a StudioSpace Statement of Work.

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Customer Experience

Need agency expertise in UX improvement or user journey mapping?

In today’s competitive market, ensuring an optimal user experience (UX) and effective user journey mapping is key for any brand. Brands need to address these areas to enhance usability, increase customer satisfaction, and boost retention. A streamlined user journey can remarkably affect the bottom line by converting browsing into sales more effectively.

StudioSpace makes it easy to roster specialists with in-depth industry knowledge to tackle these challenges head-on. Under a StudioSpace MSA, brands can procure multiple agencies at once under a single umbrella contract that’s backed by our guarantee. Now that’s working at scale.

Our Agencies can Help you With:

  • User Experience DesignUnderstanding user behavior is essential. This design aligns the product with user needs and preferences ensuring a smoother interaction and increased satisfaction.
  • Service BlueprintingIt maps out the service journey in detail. This helps identify key interactions and touchpoints. Businesses can then streamline operations and enhance customer experience effectively.
  • Customer Journey MappingThis task helps visualize the path customers take with a service. It highlights areas for improvement and can lead to better customer retention and satisfaction.
  • Prototyping and TestingCreating prototypes and running tests on services before full-scale launch can reveal potential issues. This process ensures the reliability and effectiveness of the service once it's live.
Vetted and verified

Proven Expertise Across Over 30 Major Sectors

  • 9 Family businesses
  • 78 languages spoken
  • 30% of agencies female-founded [with a target of 50%]
  • Over 1,000 awards won

What brands are saying about us

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Marketing Manager
MA Financial Group
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Chief Innovation Officer
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GM - Member Engagement & Innovation
TAL Insurance
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Head of Audience and Brand Growth
News corp
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User Experience Lead
Jaguar Land Rover Group
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Head of Operations
Gala Games

Other market options

Project briefing fee
Subscription fee
$1,000+ monthly
Who's doing the work?
Specialist agencies
Individual freelancers
Founder-run specialists only
Vetted & compliant
ISO 27001 certified
NDAs pre-signed by agencies
Single supplier contract

People Also Asked

What is service design?

Service design is a process that focuses on creating efficient services that meet user needs. It involves planning and organizing people, infrastructure, and materials to improve service quality and interaction between service providers and customers.

Key principles of service design?

Service design principles focus on user needs, co-creation, sequencing, and evidence. They keep services user-friendly, clear, and consistent. Always aim to improve user experience and solve specific problems efficiently.

How much on average do medium-sized companies spend on Service Design?

Medium-sized companies usually spend about $50,000 to $100,000 on service design. This cost can vary. It depends on the project’s scope and the service level they choose.

What are the latest trending topics in Service Design?

Service design trends currently focus on digital transformation, sustainability in design, and the integration of AI for personalized services. There’s also a push toward more inclusive practices that cater to diverse user needs. These trends shape how agencies approach and innovate their service offerings.

What are some common mistakes brands make in Service Design?

Brands often overlook user feedback, which leads to services that don’t meet customer needs. They sometimes ignore the importance of a cohesive service experience, causing confusion. Failing to update services can also result in outdated offerings that fail to compete in dynamic markets.


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  • Work at scale with teams of agile specialists
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